Event Page Help
Use this when an event page looks wrong, needs content changes, or is not ready for guests.
- Event date, time, location, and host details
- Page visibility, publishing, and public links
- Copy, photos, schedules, and section updates
Help Center
Get clear help with your event, guests, photos, and account.
Choose the area that matches what you are working on, review the quick checks, and send the details needed for the admin team to respond with the right next step.
Support Areas
Pick the support path closest to the problem.
Each option opens the request form with the right topic selected so your message is routed with useful context.
Guest List and RSVPs
Use this when guests cannot respond, invite links need review, or RSVP totals do not look right.
- Guest imports, duplicate guests, and missing emails
- Invite links, RSVP statuses, and response changes
- Meal choices, notes, plus-ones, and guest questions
Photos and Guestbook
Use this for upload trouble, missing memories, guestbook messages, or content that needs review.
- Guest upload access and failed uploads
- Photo review, gallery placement, and display issues
- Guestbook entries, approvals, and corrections
Account and Billing
Use this when you cannot sign in, need plan access reviewed, or have a purchase question.
- Sign-in, password, and dashboard access issues
- Plan access, purchases, and subscription questions
- Account email changes and ownership questions
01
Find the event first
Open your dashboard and confirm which event needs attention. If you can copy the public event link or dashboard event name, include it with your request so support can start in the right place.
02
Describe the exact step
Tell us what you were trying to do, what happened after you clicked or saved, and whether the issue happened on desktop, tablet, or mobile. Clear steps make the first reply more useful.
03
Send the request once
Choose the closest topic below and send the details through the form. The request is routed to the site admins so the right person can review account, event, and guest details.
Contact Support
Send one complete request.
Use the form for event edits, guest and RSVP questions, photo or guestbook issues, account access, privacy, and billing questions. The more specific the message, the easier it is for the admin team to review the right records.
For urgent event-day changes, put the event name and the exact update needed in the first sentence of your message.
FAQ
Detailed answers before you send a request.
What should I include when I contact support?
Include the email address on your account, the event name or event link, and the exact change or issue you need help with. If something did not work, describe what you clicked, what you expected to happen, and what appeared instead. Details like your device, browser, and whether you are the event host or a guest can prevent a back-and-forth reply.
I published an event but guests cannot open it. What should I check first?
Start by copying the public event link directly from your dashboard and opening it in a private browser window. If the page does not load there, include that link in your support request and tell us whether the event should be public, invite-only, or still private. If only certain guests are blocked, include one example guest email so the invite status can be reviewed.
How do guest lists, invite links, and RSVPs work together?
The guest list is the source of who has been invited, while each guest response updates the RSVP view for the event host. If a guest uses a shared or incorrect link, their response may not match the record you expected. When asking for help, include the guest name, guest email, and the response that should be corrected so the admin team can compare the records.
Can guests upload photos or leave guestbook messages?
Yes, when those features are enabled for the event. If guests are having trouble, confirm whether the upload or guestbook area is visible on the event page and whether the issue happens before or after they select a file or submit a message. For missing content, include the guest name and the approximate time they tried to submit it.
Can I update event details after the page is live?
Most event details can be adjusted after publishing, including names, dates, locations, schedule details, photos, guest information, and sharing settings. If guests may have already seen the old details, mention whether the change is urgent or whether you need help reviewing related RSVP or invite messaging. This helps support understand whether the page update alone is enough.
What should I do if I cannot sign in or reach my dashboard?
Confirm that you are using the same email address that was used when the account or event was created. If password reset emails are not arriving, check spam and promotions folders before submitting a request. In the support form, choose account help and include the account email plus any alternate email you may have used.
Can I control who sees an event page?
Event visibility depends on the settings chosen for the event and how the event link is shared. If you need a page hidden, limited to invited guests, or reviewed before wider sharing, send the event link and describe the audience that should have access. Avoid sending sensitive guest details in the message unless they are needed to identify a specific issue.
Where should billing, plan, or purchase questions go?
Use the account and billing topic so the request goes to admins who can review plan access and purchase records. Include the email used at checkout, the event or account affected, and the date of the charge if you have it. Do not include full card numbers or payment passwords in the form.