General Questions
Ask about Moments, event pages, guest tools, account setup, or whether the platform fits your plans.
Ask a questionContact
Tell us what you need help with, and we will route it to the right place.
Send questions about events, accounts, pricing, partnerships, or billing through one clean form with enough context for the team to respond clearly.
Contact Options
Start with the topic that best matches your message.
Each option selects a topic in the form so your message includes the right starting point.
Event Help
Get help with a specific event page, RSVP setup, sharing, photos, guestbook entries, or publishing details.
Get event helpPartnerships
Reach out about planning work, venue partnerships, vendor relationships, or repeat event needs.
Discuss partnershipBilling
Ask about pricing, plan access, purchases, subscriptions, invoices, or account billing questions.
Ask billing questionChoose the closest topic
The form routes your message by topic, so choose the option that best matches what you need even if the request includes a few details.
Include useful context
If your message is about an event, include the event link, account email, and what should happen next.
Watch your inbox
Replies go to the email address you enter, so use the address where you want the team to follow up.
Message
Send a complete note.
Use the form for general questions, account questions, event questions, planner inquiries, or billing questions. The message goes to the site administrators for review.
For event requests, put the event name or event link near the top of your message.
FAQ
Before you send.
Should I use Contact or the Help Center?
Use Contact for general questions, sales questions, partnership inquiries, and billing questions. Use the Help Center when you need a more detailed support request tied to a specific event, guest list, RSVP issue, photo upload, or account access problem.
What should I include for an event-related message?
Include the event name or public event link, the email address connected to your account, and a clear description of what you need changed or reviewed. If something is broken, include what you clicked and what happened afterward.
Can planners or venues contact Moments?
Yes. Choose the partnership or planner inquiry topic and describe the type of events you support, the number of events you expect to manage, and what kind of workflow you want to create for clients or guests.
Should I include payment details in this form?
No. Include the billing email, plan name, or purchase date if it helps identify the account, but do not send card numbers, passwords, or sensitive payment credentials through the contact form.